Additional Information for IMO-Affiliated Agents
Global Atlantic is continually evolving to improve your overall experience, with new enhancements and functionality regularly added to our website. Our focus is on delivering features and fixes to provide easy access to what you want, where and how you want it.
We're dedicated to creating a seamless digital experience for our business partners. Features such as document upload and process automation will accelerate new business application and delivery. New online functionality also provides transparency into new business and appointment status. Firm launch dates vary and will be communicated separately as they take effect.
Here’s what you need to know about what's new at Global Atlantic:
Effective June 5, 2023, we are accepting SecureFore applications by eApplication only
We’re excited about this next step in our digital journey at Global Atlantic to help streamline the processing of your SecureFore applications. This enhancement is one of many we have made to be a more digitally focused organization. Several of you already use your firm’s eApplication tool and know the benefits. If you haven’t submitted an eApplication yet, please check with your firm for details about using its eApplication tool.
View transition guidelines here.
If your firm doesn’t have an eApplication tool, learn about our eApplication tool SnapApp.
Optimize your support by delegating access to staff
Optimize your support by delegating access to staff
Do you rely on support staff to help monitor and manage your applications and policies? Once registered on the new administration platform, you may add support staff as delegates to help manage the business. You may invite multiple delegates to accommodate larger staffs and help ensure coverage. Delegates who support multiple financial professionals will maintain separate accounts for each.
To add and remove delegates, first login, then under “Manage My Business,” select the option for pending or inforce policies, beginning with A through E. Once in the servicing dashboard, go to My Account to manage your delegates.
Popular products leverage new technology
Popular products leverage new technology
Once your firm launches, new business for our fixed rate annuities (MYGA) and fixed index annuities will take advantage of new digital capabilities, including greater transparency of application and policy status, as well as e-delivery.
Streamlined contact for your service needs
Streamlined contact for your service needs
For use by financial professionals at firms that are live on the new platform, we have implemented a single address for new business submissions, as well as a new, single phone number for your needs, from sales support to inforce status, and everything in between.
The changes will be rolled out in phases over the course of the coming months. Firm launch dates vary and will be communicated separately as they take effect.
New business correspondence
For correspondence regarding pre-existing post issue policies, you will continue to use the current post-issue contact information below.
Post-issue correspondence
|
Block of Business |
Policies Starting with "A, B or C" |
Policies Starting with "5, 6, 7, or 8" |
Policies Starting with "2" |
|
Phone Number |
(833) ASK-GA4U |
(833) ASK-GA4U |
(833) ASK-GA4U |
|
Fax Number |
(855) 299-0104 |
(785) 286-6104 |
(785) 286-6104 |
|
Email Submission Address |
|||
|
Regular Address |
123 Town Square Place, PMB711 |
PO Box 758507 |
PO Box 246 |
|
Overnight Address |
123 Town Square Place, PMB711 |
Mail Zone 507, 5801 SW 6th Avenue |
One Forethought Center |
Check back for regular updates on new features
New enhancements and functionality will regularly be added to our website to ensure your business needs are being met. This page will be your destination for information regarding the newest updates, as well as upcoming features.
Need help?
Find all the contact information to submit and service your business.