The nature, type, and scope of personal information that Global Atlantic collects and retains is based on the relationship we have with individuals, and the types of services we provide them. The following are examples of the personal information types, and other information that Global Atlantic collects as part of our routine business practices:
Inquiries & Communications. There may be other times that you provide Global Atlantic information about yourself or others. For example, if you communicate with Global Atlantic’s helpline or a sales representative, you may provide your personal information, such as contact data (e.g., name, address, telephone, email) and other personal information related to your communication (e.g., employer, consumer preferences, and interests). We will collect the personal information that we think is reasonably necessary to your inquiry or that is otherwise related to your communication. We will collect and retain such information in accordance with the purposes you provided it, and with our legitimate business interests.
Vendors and Suppliers. Global Atlantic may collect and process personal information concerning our vendors and suppliers, including their name, contact details, job title, bank account details and financial information (including credit/income history), transaction history, and communications. We process this information to facilitate routine and common business practices related to vendor management, contract and project development, payment and credit collection, legal compliance, accounting, litigation, and to defend our personnel, property, and interests. We generally collect this information directly from you, or from your employer. However, we reserve the right to collect general business information, such as performance reviews, from other third-parties.
For website users, we may use your information to improve the content of our website and to customize the website to your preferences.
For consumer-related inquiries and communications, we use the information you provide to us to deliver responsive information and solutions in connection with retirement, as well as life and pre-need products and services.
We may share personal information that we collect to third-party service providers and nonaffiliated companies to support our legitimate business interests, assist in our ability to satisfy our contractual obligations, and perform other support or marketing services, such as data processing and mailings.
We may share personal information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Global Atlantic’s practice or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Global Atlantic would be among the assets transferred.
We may share personal information for any other purpose for which we have your consent, or to fulfill the purpose(s) for which you provide the information to us.
We do not sell or rent personal information that we have collected or retain about you to any other third-party for any purpose. Accordingly, we do not offer individuals the ability to “opt-out” of the selling or renting of personal information because we do not engage in those practices.
To protect your information from unauthorized access and use, we have adopted security measures that comply with applicable law, and are reasonably designed to protect the availability, confidentiality, and integrity of your personal information. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any electronic transmission of personal information (e.g., over the Internet) is at your own risk, and Global Atlantic is not responsible for circumvention of any privacy settings or security measures contained on its website. The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a user name and password to access our websites or online accounts, you are responsible for maintaining the security and confidentiality of those credentials. You must immediately contact us if you know, or have reason to suspect, that your user name or password to our website or online account has been compromised or otherwise subject to unauthorized access, use, or disclosure.
Global Atlantic is headquartered in the United States, and the information (including personal information) that we collect is most often stored, and retained, in the United States. If you are located outside of the United States, please be aware that information you submit will be transferred to the United States, and that the United States may not provide the same level of protections as the laws in your country of residence. By continuing to provide us such information you hereby consent to this transfer.
Global Atlantic retains your personal information for the time period reasonably necessary to satisfy the purpose it was collected for, or as long as necessary to comply with legal obligations, or for the establishment, exercise, or defense of a legal claim. Generally, we retain your personal information for the duration needed to complete, or facilitate, a contract, agreement, or engagement, and for a reasonable amount of time thereafter in accordance with our legitimate business needs and functions, or in compliance with applicable laws.
Depending on the jurisdiction in which you reside, you may have the following rights with respect to the personal information we hold about you. If you wish to exercise any of these rights, please contact us in accordance with the instructions provided below in the “Questions or Concerns” section. We may need to collect and process information about you solely for the purpose of responding and satisfying any such data request.
Marketing. You have the right to opt-out of receiving electronic direct marketing communications from us. All electronic direct marketing communications that you may receive from us, such as e-mail messages, will give you an option of not receiving such communications from us in the future.
Children’s Privacy. Our website is not directed to children under eighteen (18) years of age, and we do not intend to collect personal information from minors. By using this website, or otherwise engaging with Global Atlantic, you represent and warrant to Global Atlantic that you are over the age of eighteen (18).
Do Not Track. Some browsers have a “Do Not Track” feature, which permits you to inform websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. At this time, Global Atlantic’s website is not able to respond to “Do Not Track” browser requests.
The General Data Protection Regulation. If you are located in the European Union, you may have certain rights with respect to the personal information we have about you. To the extent permitted by applicable data protection laws, you may access the personal information we hold about you; request that inaccurate, outdated, or no longer necessary information be corrected, erased, or restricted; and request that we provide your personal information in a format that allows you to transfer it to another service provider. You also may withdraw your consent at any time when we are relying on your consent for processing your personal information. You may object to our processing of your personal information where that processing is based on our legitimate business interest. You have the right to lodge a complaint with your competent data protection authority.
If you are a California resident and would like to submit a privacy request, as allowed under the California Consumer Privacy Act, you may make a request by phone or through our web form.
Phone: 800-903-1452. Please leave your name and phone number and your call will be returned by a member of our privacy team.
Request Form: CCPA-Request
To contact the Chief Information Security Officer, please email CISO@gafg.com.